Work Experience
Technical Consultant
Self Employed, Independent Contractor, Greater NYC & Rochester, NY 2016 - 2023
Provide professional customer-centered technical support on as needed basis within the consumer electronics industry. Utilize best practices to guide individuals through troubleshooting hardware and software issues, purchasing new equipment, setting up networks, and ensuring internet security. Provide mobile device support, app provisioning, and installation.
- Built home NAS (Network Attached Storage) with a Raspberry Pi and external drives and bash scripts to automate backups using rsync utility. (Linux command line tool)
- Installed custom Android ROMs, kernels, bootloaders, etc., using Android Debugging Bridge (adb) and fastboot tools.
- Diagnosed and repaired cell phone hardware, such as screens, batteries, cameras and power boards.
Research & Development
Aheadshot, Greater New York City, NY 2015 - 2016
Supported and researched the validity of developing a mobile app from inception to creation for professional photographers. As founding member of the development team, supported the Director in hiring and developing personnel, and establishing project timelines, goals, and priorities. Gained proficiency in photography and created documentation for photo and editing processes and SOPs. Researched and evaluated top tier photo, video, and lighting equipment and technologies.
- Developed and optimized the technical side of a 35-minute, systematized headshot photography process.
- Sought out and consulted industry experts in relevant fields including UX Designers, Photographers & App Developers.
Front Line Site Captain
Greenpeace, Greater New York City, NY 2014 - 2015
Guided teams of 4 to regularly exceed member recruitment goals while canvassing for supporters.
- Trained new and current team members in sales pitch techniques and objection handling.
Sales & Department Manager
Park Avenue Bike Shop, Rochester, NY 2009 - 2014
- Led sales associates in maintaining a welcoming, supportive, and engaging environment for cyclists of all skill levels.
- Resolved customer complaints with understanding, patience, and empathy.
Inventory Manager, Technical Expert
Bike Peddler, Nashville, TN 2007 - 2009
- Developed expertise and customized Ascend software modules to meet industry standards and individual business needs.
- Trained colleagues on efficient use of newly implemented retail commerce platform. Automated stocktaking system when introducing new items to the database.
- Improved financial recordkeeping including tracking of real time data of profits margins, employee sales, inventory, and losses; Increased accuracy of customer preferences and reduced check out times.
- Ensured adequate inventories for all in-demand products for all distribution channels and customer orders.
Information Technology, Jr. Administrator
Los Angeles Film School, Hollywood, CA 2006 - 2007
Investigated, analyzed, and resolved various IT challenges, thereby supporting staff, faculty and administrators. Performed system configuration, repairs, maintenance, technical assistance, and support on various PCs and peripherals.
- Administrated a Win 2k3 environment resolving network, desktop, and telecom helpdesk tickets for 300+ users.
- Utilized effective communication techniques while responding to user queries, provided detailed explanations, troubleshooting methods and general advice empowering users to utilize the tools at their disposal.
Head Technician, Co-Founder
Flock of Geeks, Inc., Orlando, FL 2003 - 2006
Created onsite and remote technical support business servicing customers in their homes and businesses to meet their needs. Performed computer support services including hardware and software installation, troubleshooting, network setup, malware removal and prevention, data backup, and custom computer design.
- Educated customers on internet safety and how to leverage the power of their devices to meet their individual needs.
- Developed and implemented marketing plans and campaigns to increase brand awareness and reach target audiences.
Certifications
Introduction to Front-End Development
Certificate | Meta
February 2023
The Arduino Platform and C Programming
Certificate | University of California, Irvine
January 2021
Intro to Internet of Things (IoT) and Embedded Systems
Certificate | University of California, Irvine
January 2021
Introduction to Programming & Computational Thinking (Java)
Finger Lakes Community College
Canandaigua, NY | 2022
Education
Clinical Psychology
Coursework | University of Rochester
Rochester, NY | 2011 - 2012
Liberal Art & Sciences
2 + 2 Transfer Program | Monroe Community College
Rochester, NY | 2009 - 2010